Returns & Refunds

Last updated: [20/01/2026]

Because we sell freshly roasted coffee, our return policy is intentionally limited.

For hygiene and quality reasons:

- Opened coffee cannot be returned

- Unopened coffee can be returned within 14 days of delivery

Returned items must be unused and in original condition.

Merchandise and accessories may be returned within 14 days if unused.

Once a return is received and inspected, refunds are processed within 7–10 business days to the original payment method.

Shipping costs are non-refundable unless the product is faulty.

If something arrives damaged or incorrect, contact us within 48 hours with photos at:
hello@luukscoffee.com

Return shipping costs are the responsibility of the customer, unless the item is defective.

Questions about returns?
Email hello@luukscoffee.com