Privacy policy

Last updated: [20/01/2026]

Luuk's Coffee respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

Luuk's Coffee operates in accordance with the General Data Protection Regulation (GDPR).

WHO WE ARE

Luuk's Coffee is a specialty coffee brand based in Amsterdam, the Netherlands.
We roast coffee in small batches and sell through our cafés and online store.

For any privacy-related questions, you can contact us at:
hello@luukscoffee.com

WHAT PERSONAL DATA WE COLLECT

We may collect the following information:

- Name

- Email address

- Shipping and billing address

- Payment information (processed securely by third parties)

- Order history

- Customer support communication

- Website usage data (cookies, analytics, device information)

We only collect data that is necessary to run our business and serve you properly.

HOW WE USE YOUR DATA

Your data is used to:

- Process and deliver orders

- Communicate about purchases, shipping, or support requests

- Manage your customer account

- Improve our website, products, and customer experience

- Send marketing emails (only if you explicitly opt in)

We do not use your data for automated decision-making or profiling.

LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on one or more of the following legal grounds:

- Contractual necessity (to fulfill your order)

- Legal obligations (tax and accounting requirements)

- Legitimate business interest (website improvement, fraud prevention)

- Your consent (email marketing)

You may withdraw your consent at any time.

SHARING YOUR DATA

We only share your data with trusted third parties that help us operate our business, such as:

- Payment providers

- Shipping and logistics partners

- Website analytics and marketing tools

- Shopify (our eCommerce platform)

These parties process data on our behalf and are required to comply with GDPR.

We never sell your personal data.

DATA STORAGE & RETENTION

We store personal data only for as long as necessary to:

- Fulfill the purpose for which it was collected

- Comply with legal and tax obligations

When data is no longer required, it is securely deleted or anonymized.

COOKIES

Our website uses cookies to:

- Ensure the website functions correctly

- Analyze website traffic and usage

- Improve performance and user experience

You can manage or disable cookies through your browser settings.
Additional cookie preferences may be managed via our cookie banner.

YOUR RIGHTS

Under GDPR, you have the right to:

- Access your personal data

- Request correction of inaccurate data

- Request deletion of your data

- Restrict or object to data processing

- Withdraw consent at any time

- File a complaint with a data protection authority

To exercise any of these rights, contact us at:
hello@luukscoffee.com

DATA SECURITY

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

Payment information is handled exclusively by secure, certified payment providers.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The latest version will always be available on our website.

CONTACT

For privacy-related questions or requests, contact:
hello@luukscoffee.com

Luuk's Coffee
Amsterdam, The Netherlands